What is Your Refund Policy?

AWZTOOL.com is committed to providing every user with the best experience. If you have a dispute regarding an order, we will make every effort to resolve the issue for you. For questions about our refund process, please refer to the FAQs below.

Under what circumstances do we issue a refund?

• Duplicate Purchase: If a user has accidentally purchased two plans under their account, we will assist in refunding one of the plans in full.
• Software Defect: For monthly subscriptions, if a user reports a software defect within the first seven (7) days, we will attempt to resolve the issue within the next three (3) business days based on the details provided by the user. If the problem cannot be resolved within 3 business days, the user may request a refund.
• Yearly Subscription or Perpetual License: For yearly subscriptions or perpetual licenses, if a user reports a bug in the application within the first thirty (30) days and applies for a refund, we will strive to troubleshoot the issue within the next fourteen (14) business days based on the details provided. If the problem cannot be resolved within 14 business days, AWZTOOL.com will issue a refund.
• Refusal to Cooperate: For ALL subscriptions, if a user refuses to cooperate with our support team during troubleshooting (e.g., refusal to provide details about the problem), AWZTOOL.com reserves the right to deny a refund.
• Dissatisfaction: After the initial order, if a user has used the software for up to 15 days and remains dissatisfied, we may issue a partial refund based on the remaining days left on the subscription. Cancellations after the initial 15 days are non-refundable, and the service will continue until the end of the subscription period. No refunds will be granted after the subscription has expired.
• Automatic Renewal: Subscriptions begin as soon as orders are processed and will automatically renew on the expiration date without notice until canceled. Automatic renewal payments are non-refundable, and services will continue even if canceled until the end of the billing cycle.
• Wrong Plan: If a user purchased the wrong plan, we will assist in changing to the more appropriate plan and refund the difference. In the case of an upgrade, the user must pay the price difference.
• Wrong System: We will not issue a refund if the user did not read important information, such as system requirements, before purchasing a plan and failed to use the software on a supported OS.
• Third-party Resellers: Plans purchased from third-party resellers will not be refunded by AWZTOOL.com. Please contact the dealer for refund requests.

What is the AWZTOOL.com refund process?

• Visit the AWZTOOL.com User Center and, under Subscription Details, locate the corresponding order to be refunded. Click the Refund button.
• Complete the form with an accurate description of the reason for the refund or, in the case of changing plans, provide details of the plan to be exchanged.
• Our customer support team will contact you within 1 business day.

How long does it take to receive my refund?

Our customer support team will contact you within 1 business day after receiving the refund request. If the circumstances meet the refund requirements and are confirmed by our support team, we will initiate the refund process. The actual refund processing time depends on your payment method, generally taking 3-7 business days for PayPal and 7-30 days for Visa or MasterCard. Refund processing times may be longer during holidays. The refund will be issued to the same payment method used for the initial purchase.